Support
About your account? Write from the email address you signed up with.
Short answers to common questions: the help centre.
Something not working? Known issues.
Questions
I forgot my password
Write to support@upwell.page from your account’s email address, and we will reset it for you. Resetting it yourself by email is coming in a later version.
How do I export my data?
- The diary on your phone: You › Data & privacy › Export my data — one file you can save or send.
- What our server holds, if you use sync: You › Account › Export the copy.
How do I delete my account?
You › Account › Delete account, then confirm. Everything about deleting, including how to ask by email, is on Delete your account.
How do I turn sync off?
In You › Account:
- Turn off on this phone — this phone stops syncing; the copy on our server stays for your other phones.
- Delete the copy on Upwell — the copy on our server is deleted and sync stops on every phone.
Either way, the diary on your phone stays.
A food’s numbers are wrong
Products from Open Food Facts can be corrected by anyone on openfoodfacts.org, and the correction reaches Upwell too. For anything else, write to us with the food’s name.
What happens to my data?
It stays on your phone unless you turn on sync. The details are in the privacy policy.